![]() ![]() TRASH AIRLINE FLY LITERALLY WITH ANYONE ELSE. I HAVE NOW AND CONTINUE TO BE ON HOLD FOR EXACTLY 3 HOURS AND 14 MINUTES. WE ARE GIVEN A PHONE NUMBER TO CALL AND CHECK ON THE STATUS OF OUR LUGGAGE. WE ARE TOLD TO COME BACK THE NEXT DAY FOR IT. ![]() WE THEN WAIT FOR 2 HOURS AND FINALLY LEAVE AT 3 AM, 12 HOURS AFTER WE WERE SUPPOSED TO ARRIVE IN DENVER. ![]() JUST TO WAIT ANOTHER 2 HOURS IN LINE AS THEY HAVE MISPLACED OVER 14 PEOPLES LUGGAGE. Only 20 minutes but as we board at 9:20pm instead of 8:55pm, as everyone is seated, we are told they are short staffed in loading the luggage and so we wait again. ![]() She assured us that it would as long as it had a transfer tag (which it absolutely did as we were taking connecting flights originally.) We then wait in Chicago for 2 hours and our flight is delayed AGAIN. We made sure to ask the lady at the counter who changed our flight if our luggage would be transferred over. This flight now was an extra 2 hours from Dallas to Chicago so we could get to Denver. So we had to stand in the long line to book and RUN to our next flight. That layover turned into a 2 hour layover. Was supposed to fly from Florida to Denver, CO. I had the absolute WORST experience I've ever had with Southwest. And no one will escalate my calls, they just tell me the supervisor can't help me. It just shouldn't be this hard to get my money back when you canceled the flight. I am a BIG Southwest fan (and we did get some LUV coupons because of the cancelation, from Southwest directly) but the Southwest Vacations part of the business is not going to get any other business from me. At this point I don't even think they have contacted the hotel, I don't think they are going to refund my airfare and I think they are waiting for me to give up. It has been 8 days since my first call and still nothing. Every day I try to call or chat and I keep being told they are waiting for the hotel to get back to them, they can't tell me when the airfare portion is being refunded and to please be patient and wait for 2 more days. So I asked when the airfare portion was going to be returned and they responded that they couldn't help me with that, I would have to call. The person on chat told me they were still waiting on the hotel. So I tried the chat option, which they tout on their hold line is a great option to get service. I called back 2 days later, and after being on hold for over an hour, the guy answered, told me his system was locked up and I would have to call back. Could I please call back in another 2 days. After waiting on hold for over 2 hours I was told that they still hadn't heard back from the hotel on the refund. 3 days later I still hadn't heard anything, so I called again. I don't really get that part since it was Southwest who canceled my flight, but he told me it was standard protocol and I would hear back by end of day the next day. The person on the phone said my airfare was approved to be refunded, but they would have to contact the hotel since it was day of. I waited on hold for over 6 hours (after being hung up on once and transferred to the wrong number twice). I called Southwest Airlines and was told that since I had booked though the Vacation portal I had to deal with them. Our flight was canceled, which with all the cancellations happening we weren't surprised. So my friends and I booked a Las Vegas vacation through Southwest Vacations for Jan 2 - Jan 4. ![]()
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